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FHI 360
Durham, NC, United States
13 days ago
FHI 360
Rockville, MD, United States
30+ days ago


Job Summary

This Associate Director (AD) will lead the development and implementation of knowledge management (KM) plans and oversee the development of KM products for a wide variety of audiences. These materials are intended to showcase FHI 360’s research evidence and programmatic experience and, subsequently, encourage uptake of best practices in global health and development programs. The AD will ensure that products are accessible through Vine and other essential systems so that materials, lessons learned, and other deliverables are available outside of the project. The candidate also will develop and direct strategic communications plans in collaboration with project, KM, and communications staff to meet project and funder objectives. The candidate will monitor these projects, and their budgets, from initiation through delivery. The AD will manage a team of science writers, editors, translators, and graphic and instructional designers.


  • Provide technical oversite to the KM and strategic communications components of one or more projects and ensure compliance with company policies and procedures – and relevant branding and marking plans, as necessary.
  • Design, monitor, and evaluate activities.
  • Supervise a team of writers, editors, graphic and instructional designers, and translators.
  • Support capacity building of team and project staff to meet strategic goals.
  • Manage the operational and strategic functions of the KM team within the Research Utilization Division to ensure the quality of products for external dissemination.
  • Work closely with project managers to identify KM and strategic communications priorities and products/deliverables and to develop and implement short- and long-range plans.
  • Gather, synthesize, and distill information to create engaging, compelling, and high-quality deliverables that amplify FHI 360’s experience, lessons learned, and impact.
  • Support performance management and professional development of direct reports, including ongoing feedback, coaching, and career support.
  • Participate in business development efforts, leading and contributing to proposals as appropriate.
  • Select, develop, and evaluate personnel to ensure that the team functions efficiently and to high standards.
  • Liaise with FHI 360 Corporate Communications and Knowledge Exchange to disseminate project messages and deliverables through corporate channels.
  • Promote team’s abilities and contributions to help maintain a steady workflow and/or increase client requests for support.
  • Perform other duties as required.

Applied Knowledge and Skills

  • Proven track record of developing and implementing knowledge management and strategic communications strategies for large global projects, ideally related to public health and development.
  • Hands-on experience in social media and digital engagement for the purposes of strategic communications.
  • Comprehensive knowledge of the range of activities that comprise the publication process.
  • Ability to understand highly technical information and translate it into products suitable to a wide variety of audiences.
  • Exceptional and demonstrated writing and editing skills.
  • Demonstrated ability to manage people and projects.
  • Solid critical thinking and problem-solving skills.
  • Ability to motivate, influence, and work well with others to achieve project, departmental, and organizational goals.
  • Ability to meet budget, schedule, and performance requirements.
  • Sensitivity to cultural diversity and an understanding of political and ethical issues surrounding the organization’s work.
  • Ability to maintain resiliency during periods of high job demand.

Problem-Solving and Impact

  • Makes decisions that have major implications in meeting funder deadlines; maintaining the credibility of the department, project, and/or organization; and ensuring proper stewardship of time and financial resources.
  • Works on problems that are complex, highly varied, and require considerable judgment to obtain positive results.
  • Exercises judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.

Supervision Given/Received

  • Manages staff to meet departmental and organizational goals.
  • Accounts for budgets, procedures, and training of staff to achieve results.
  • Manages workloads of team to maintain efficient operations.
  • Recommends solutions to management on knowledge management/communications activities and products.
  • Typically reports to a Director.


  • Bachelor’s degree or international equivalent in English, technical communications, strategic communications, knowledge management, or related field.
  • Master’s degree preferred


  • Typically requires 8+ years of project management experience related KM and communications in a research environment.
  • Articulate, professional, and able to communicate in a clear and positive manner with clients and staff.
  • Must be able to read, write, and speak fluent English.
  • Prior work experience in international development preferred.

Typical Physical Demands

  • Typical office environment.
  • Ability to sit and stand for extended periods of time.
  • Ability to lift up to 10 pounds.

Technology to be Used

  • Personal computer, Microsoft Teams and Office (i.e., Word, Excel, PowerPoint, etc.), Outlook e-mail, Zoom, Google Drive

Travel Requirements

  • 5 to 10%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Please click here to continue searching FHI 360's Career Portal.


FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication and social marketing — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries and all U.S. states and territories.

As we evolve to meet the challenges of the future, we stand committed to the principles that have guided our organization for the last 40+ years. Our work continues to be grounded in research and science, strengthened by partnerships and focused on building the capacity of individuals, communities and countries to succeed.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email

Job Information

  • Job ID: 58632508
  • Location:
    Durham, North Carolina, United States
    Washington, Dist. Columbia, United States
    Rockville, Maryland, United States
  • Position Title: Associate Director, Knowledge Management and Strategic Communications
  • Company Name: FHI 360
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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